Free Customer Support Tools

Measure, benchmark, and improve your support team's performance. No signup required — just useful tools, built for support teams.

CSAT & NPS Calculator

Calculate your Customer Satisfaction Score and Net Promoter Score instantly. Compare against industry benchmarks and get actionable tips to improve.

Find out how many support agents your team needs based on ticket volume, handle time, and SLA targets. Includes utilization analysis.

Know the true cost of every support ticket. Break down labor, tools, and overhead — then see how much automation could save you each month.

Compare your support team's first response time against industry benchmarks. See how you rank by channel and get tips to respond faster.

Copy-paste customer service email templates for refunds, shipping delays, complaints, and more. Customize with your details and use instantly.

More tools coming soon

We're building more free tools for support teams

Ready to Transform Your Support?

Set up HelpLane in minutes and start managing all your customer conversations in one place. 14-day free trial—no credit card required.