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AI Powered Self Service

Let customers help themselves with intelligent AI that understands context, learns from interactions, and delivers instant, accurate answers 24/7.

AI self service hero

Empower customers with intelligent self-service

Password Reset Guide
Learn how to reset your account password...
98%
Account Security FAQ
Common questions about passwords and security...
85%
Two-Factor Authentication
Add extra security to your account login...
72%

AI Knowledge Base

Build a smart knowledge base with AI-powered search that understands natural language and delivers precise answers instantly.

Support Bot
Online
AI
I need help with my order
I'd be happy to help! Could you provide your order number?

Conversational AI Bot

Deploy AI chatbots that engage customers in natural conversations, answer questions, and escalate complex issues to human agents.

"Can't login to my account"
Finding relevant articles...
Troubleshoot Login Issues
95% match
Reset Your Password
88% match
Account Recovery Options
76% match

Smart Article Suggestions

AI automatically suggests relevant help articles based on customer queries, reducing ticket volume and improving resolution times.

Semantic Search & Understanding

AI-powered semantic search understands customer intent, not just keywords. Find the right answers even when questions are phrased differently.

  • Natural language understanding for accurate results
  • Context-aware search across all knowledge base content
  • Multi-language support with automatic translation
how do I reset password
Intent: Account Recovery • Confidence: 98%
Semantic Matches
Password Recovery Guide
98% matchEN
Account Security Settings
89% matchEN
Two-Factor Authentication
76% matchES

Autonomous AI Agents

Deploy fully autonomous AI agents that handle common queries, collect information, and execute actions without human intervention.

  • Train AI on your knowledge base and past conversations
  • Seamless handoff to human agents when needed
  • Continuous learning from customer interactions
Support AI Agent
Autonomous Mode
Customer
I need to update my billing info
AI Agent
I can help with that. Let me pull up your account...
Action
✓ Info collected & updated
Handoff
→ Escalate to Sarah M.
Learning from interaction...

Analytics & Optimization

Track self-service performance, identify knowledge gaps, and optimize your content based on real customer behavior and AI insights.

  • Measure deflection rates and content effectiveness
  • Identify trending questions and content gaps
  • AI-powered content recommendations and improvements
Performance Metrics
Deflection Rate
68%
+12%
Content Score
94
+5
AI Recommendations
Create article for "Setup 2FA"
Update "Password" article images

Connect Your Favorite Tools &
Build Custom Workflows

View All Integrations

See Common Question and Answer

We take the security and privacy of your financial data very seriously. Our platform employs industry-standard encryption protocols to safeguard your information during transmission and storage.
Yes, we offer phone support for all customers. Contact us during business hours for assistance.
Yes, you can use your own domain with all plans. Go to your account settings to set up your custom domain.
Yes, we offer a 20% discount on all annual plans. Contact us for more information.
Yes, you can change your password at any time. Go to your account settings to update your password.
Yes, we offer a free plan with limited features. Upgrade to a paid plan for full access to all features.
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