Privacy Policy

Effective Date: November 21, 2025

At HelpLane, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer support platform and related services.

Information We Collect

Information You Provide:

• Account registration information (name, email address, company name)
• Billing and payment information
• Support tickets, messages, and communications
• User preferences and settings
• Any other information you choose to provide

Automatically Collected Information:

• Device information (browser type, operating system, device identifiers)
• Usage data (features accessed, actions taken, timestamps)
• Log data (IP addresses, access times, pages viewed)
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your information within 30 days, except where we are required to retain it for legal purposes.

Your Rights

Depending on your location, you may have the following rights:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at admin@helplane.com.

Cookies and Tracking

We use cookies and similar technologies to collect information about your browsing activities. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Effective Date” above. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

HelpLane Email: admin@helplane.com

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By using HelpLane, you acknowledge that you have read and understood this Privacy Policy.