Unified Omnichannel Ticket Management
Bring email, WhatsApp, SMS, and social conversations into one unified inbox. Resolve tickets faster with SLA tracking, AI-powered suggestions, and seamless team collaboration.
Everything you need to manage customer conversations
SLA & Priority Management
Set response time targets, track first-response and resolution SLAs, and prioritize urgent tickets to ensure timely support.
Customer Context & History
View complete customer profiles, conversation history, and contact notes alongside every ticket for personalized support.
AI-Powered Assistance
Generate reply suggestions, conversation summaries, and auto-correct messages with built-in AI tools to respond faster.
Unified Omnichannel Inbox
Consolidate email, WhatsApp, SMS, and Facebook Messenger into a single inbox with real-time sync.
- Single inbox for all communication channels
- Real-time message synchronization
- Full conversation history and threading
Intelligent Ticket Assignment
Route tickets automatically using round-robin, least-loaded, or manual assignment strategies based on agent availability.
- Round-robin and load-balanced assignment
- Category-based agent routing
- Assignment protection to prevent automation overrides
Team Collaboration & Productivity
Resolve issues faster with internal notes, saved replies, tags, and CSAT surveys to measure customer satisfaction.
- Internal notes for private team communication
- Saved replies with shortcuts for quick responses
- CSAT surveys with response rate tracking
Start Delivering Great Customer Experiences Today
Set up HelpLane in minutes and start managing all your customer conversations in one place. 14-day free trial—no credit card required.