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Shopify Live Chat App for E-commerce Support

Connect HelpLane to your Shopify store and support customers faster. View orders, process refunds, cancel orders, and identify customers—all without leaving your inbox.

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Shopify live chat app

Powerful Shopify integration features

#1042
Order #1042
Fulfilled
Premium T-Shirt
Size: M / Black
$29.99
Classic Cap
One Size / Navy
$19.99
Delivered Dec 8
$49.98

Order Lookup & History

View complete order details including line items, product images, fulfillment status, and tracking information directly in your conversation sidebar.

Sarah Johnson
sarah@example.com
Matched
Orders12
Total Spent$847.50

Customer Identification

Customers are automatically matched to their Shopify profile by email. Works with both registered customers and guest checkout orders.

Select
Process
Complete
Refund Order #1042Processing
Premium T-Shirt
SKU: TS-BLK-M
$29.99
Process Refund

Refunds & Cancellations

Process full or partial refunds with restock options. Cancel unfulfilled orders with customizable reasons. All from your support inbox.

One-Click Shopify App Store Install

Install HelpLane directly from the Shopify App Store. The chat widget automatically configures itself using your store's metafield—no manual setup required.

  • Install from Shopify App Store in seconds
  • Auto-configure widget via shop metafield
  • Logged-in customers identified automatically
  • Works with any Shopify theme
Shopify App Install
Install from App Store
One-click install to your store
Done
Auto-Configure
Widget configured via metafield
Auto
Ready to Chat
Customers identified automatically
Live
Chat with us
We reply in minutes

Full Customer Context in Every Conversation

See customer name, email, phone, tags, order history with line items and product images, and quick links to Shopify admin—all in the sidebar.

  • Customer profile with tags and contact info
  • Order history with product images and variants
  • Fulfillment status and tracking info
  • Direct links to Shopify admin
SJ
Sarah JohnsonVIP
sarah@example.com
12Orders
$847Lifetime
2yCustomer
Recent Orders
#1042
Dec 5, 2024
Fulfilled$49.98
#1038
Nov 22, 2024
Fulfilled$89.99

AI-Powered Product Knowledge

HelpLane syncs your entire Shopify product catalog via GraphQL. AI can answer questions about pricing, availability, variants, and product details.

  • Automatic product catalog sync on connect
  • Real-time updates via webhooks
  • AI answers product questions accurately
  • Search products by name or handle
AI Assistant
Powered by order data
Where is my order?
Looking up order...
Found #1042 - Shipped via UPS
AI Generated
Your order #1042 shipped on Dec 6 and is out for delivery today. Tracking: 1Z999AA10123456784
Send Response

Frequently Asked Questions

HelpLane provides a unified inbox that supports email, WhatsApp, SMS, Facebook Messenger, and web chat. All conversations are centralized in one place so your team never has to switch between different tools.
AI credits are used for AI-powered features like reply suggestions, conversation summaries, grammar correction, and the AI bot in your chat widget. Each plan includes a monthly allocation of credits, and they reset at the start of each billing cycle.
Yes, HelpLane supports multi-brand management. Depending on your plan, you can manage 1 to 10 brands from a single dashboard. Each brand gets its own channels, workflows, and team settings with centralized reporting.
HelpLane integrates with Slack, HubSpot, Stripe, Jira, and Twilio out of the box. Growth and Pro plans also include API access and webhooks for building custom integrations.
Yes, we offer a 14-day free trial on all paid plans with no credit card required. You can also use our Free plan indefinitely with 50 conversations per month, 1 agent, and 25 AI credits.
Yes, custom domains are available on Standard plans and above. You can configure your own domain for your customer-facing help center in your account settings.
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Set up HelpLane in minutes and start managing all your customer conversations in one place. 14-day free trial—no credit card required.

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