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WooCommerce Live Chat Plugin for WordPress

Add live chat to your WooCommerce store with our free WordPress plugin. View orders, identify logged-in customers automatically, and see lifetime value—all from your helpdesk.

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WooCommerce live chat plugin

WooCommerce integration features

#8547
Order #8547
Shipped
Wireless Headphones
Qty: 1
$79.99
USB-C Cable
Qty: 2
$19.98
Visa •••• 4242
$99.97

Order Lookup & Details

View order history, payment method, order status, and totals directly in the conversation sidebar. Access the last year of orders instantly.

mike@store.com
Mike Thompson
mike@store.com
Linked
Orders8
Total Spent$523.40

Automatic Customer Matching

Customers are matched to their WooCommerce account by email. See their name, username, and account creation date alongside the conversation.

Lifetime Value
$1,247
+23% from last year
24Orders
$52Avg Order
3.2xReturn Rate
VIP Customer

Lifetime Value & Order Count

The WordPress plugin passes total order count and lifetime spend to HelpLane, so you can prioritize VIP customers at a glance.

Free WordPress Plugin

Install our lightweight WordPress plugin from the admin panel. Configure your brand token, enable the widget, and you're ready to chat with customers.

  • Simple WordPress admin settings page
  • Toggle widget on/off from dashboard
  • Automatic identification for logged-in users
  • Passes order count and lifetime value
WordPress Plugin
Install Plugin
Add to WordPress admin
Free
Configure Token
Enter your brand token
Simple
Auto-Identify Users
Logged-in users detected
Auto
Need help?
We reply quickly

Complete Order History

Every conversation shows the customer's WooCommerce orders—order number, status, payment method, and totals. No need to switch to WordPress admin.

  • Order history from the past year
  • Order status and payment method
  • Order totals and dates
  • Customer email matching
MT
Mike Thompson
8 orders
#8547
Dec 8, 2024
Wireless Headphones
+ 1 more item
$99.97
Completed
View in WooCommerce
#8523
Nov 24, 2024
Phone Case
Qty: 1
$24.99
Completed
View in WooCommerce

AI Product Knowledge

HelpLane syncs your WooCommerce product catalog so AI can answer questions about your products, pricing, categories, and availability.

  • Automatic product catalog sync
  • Real-time updates via webhooks
  • Product search by name or slug
  • AI answers product questions
AI Assistant
Connected to WooCommerce
What's the status of my order?
Checking WooCommerce...
Found #8547 - Processing
AI Suggested
Your order #8547 is being prepared and will ship within 24 hours. You'll receive tracking info via email.
Send to Customer

Frequently Asked Questions

HelpLane provides a unified inbox that supports email, WhatsApp, SMS, Facebook Messenger, and web chat. All conversations are centralized in one place so your team never has to switch between different tools.
AI credits are used for AI-powered features like reply suggestions, conversation summaries, grammar correction, and the AI bot in your chat widget. Each plan includes a monthly allocation of credits, and they reset at the start of each billing cycle.
Yes, HelpLane supports multi-brand management. Depending on your plan, you can manage 1 to 10 brands from a single dashboard. Each brand gets its own channels, workflows, and team settings with centralized reporting.
HelpLane integrates with Slack, HubSpot, Stripe, Jira, and Twilio out of the box. Growth and Pro plans also include API access and webhooks for building custom integrations.
Yes, we offer a 14-day free trial on all paid plans with no credit card required. You can also use our Free plan indefinitely with 50 conversations per month, 1 agent, and 25 AI credits.
Yes, custom domains are available on Standard plans and above. You can configure your own domain for your customer-facing help center in your account settings.
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Set up HelpLane in minutes and start managing all your customer conversations in one place. 14-day free trial—no credit card required.

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