Automate Your Support
Build powerful automation rules that route tickets, tag conversations, and notify your team instantly. Trigger actions on conversation events and SLA breaches to keep your support running smoothly.
Powerful automation to scale your support
Smart Ticket Routing
Automatically assign conversations to the right agent based on channel, customer attributes, or custom conditions you define.
Automatic Tagging
Tag and categorize incoming conversations automatically based on content, source, or any field to keep your inbox organized.
SLA-Triggered Actions
Get notified before SLA breaches occur and automatically escalate or reassign conversations when deadlines approach.
Event-Based Triggers
Kick off automations when conversations are opened, closed, reopened, or when customers are waiting for a reply. React to every important support event.
- Trigger on conversation lifecycle events
- React to SLA breaches and due-soon warnings
- Handle first response and resolution deadlines
Conditional Workflow Rules
Build sophisticated automation rules with multiple conditions and actions. Match on any field with flexible operators to handle complex support scenarios.
- Combine multiple conditions with AND/OR logic
- Match on any conversation or customer field
- Set priority order for rule execution
Multi-Channel Actions
Execute actions across your support stack. Assign agents, add tags, send emails, or call webhooks to integrate with your existing tools.
- Assign conversations to specific agents
- Send email notifications with custom templates
- Call webhooks to integrate external systems
Start Delivering Great Customer Experiences Today
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