Simple, Transparent Pricing
Choose the perfect plan for your customer support needs. All paid plans include a 14-day free trial with no credit card required.
Billed Monthly Billed Yearly Save 17%
Free
Perfect for getting started with customer support
$ 0
forever
- 50 conversations/month
- 3 agents
- 1 brand
- 25 AI credits/month
- AI Suggestions & Summaries
- Email + Chat Widget
- Help Center
Standard
Perfect for small teams needing essential features
$ 49
/per month
- Unlimited conversations
- Unlimited agents
- 2 brands
- 500 AI credits/month
- Custom domain
- Canned responses
- CSAT & NPS surveys
Growth
Growing teams requiring full AI capabilities and automation
$ 99
/per month
⚡ Most Popular
- Everything in Standard
- 5 brands
- 2,000 AI credits/month
- All channels (SMS, WhatsApp & Facebook)
- AI Bot in widget
- Assignment strategies
- AI Intent Flows & Automation Rules
- API Access & Webhooks
Pro
Enterprises needing advanced features and unlimited resources
$ 199
/per month
- Everything in Growth
- 10 brands
- 5,000 AI credits/month
- SLA Management
- Custom Roles & Advanced RBAC
- Priority Support
Compare Plans
Find the perfect plan for your team. All features are available during your 14-day free trial.
| Features | Free | Standard | Growth | Pro |
|---|---|---|---|---|
| Core Features | ||||
| Conversations/month | 50 | Unlimited | Unlimited | Unlimited |
| Agents | 3 | Unlimited | Unlimited | Unlimited |
| Brands Additional brands: $10/month each | 1 | 2 | 5 | 10 |
| AI Credits/month Need more? Buy 500 additional credits for $5 | 25 | 500 | 2,000 | 5,000 |
| Active Integrations Connected third-party apps and services | 1 | Unlimited | Unlimited | Unlimited |
| Conversation History How long conversation data is retained and searchable | 6 months | Unlimited | Unlimited | Unlimited |
| Communication Channels | ||||
| Chat Widget | ||||
| SMS | ||||
| Facebook Messenger | ||||
| Telegram | ||||
| AI Features | ||||
| AI Reply Suggestions AI-generated response suggestions based on conversation context | ||||
| AI Summaries | ||||
| AI Autocorrect Automatically fix grammar and spelling in agent responses | ||||
| AI Bot Automated AI-powered responses to customer inquiries | ||||
| AI Intent Flows Automatically route conversations based on AI-detected customer intent | ||||
| Automation & Workflows | ||||
| Automation Rules Trigger actions automatically based on conversation events and conditions | Unlimited | Unlimited | ||
| Assignment Strategies Rules for automatically distributing conversations to agents | Manual only | Manual only | ||
| Knowledge Base & Support | ||||
| Knowledge Base Articles | 50 | Unlimited | Unlimited | Unlimited |
| Help Center | ||||
| CSAT & NPS Surveys Customer Satisfaction and Net Promoter Score surveys | ||||
| Developer & API | ||||
| API Access | ||||
| Webhooks | ||||
| Security & Compliance | ||||
| 2FA Security | ||||
| Custom Domain | ||||
| Custom Roles Role-Based Access Control for granular team permissions | ||||
| Audit Logging | ||||
| SLA Management Service Level Agreement tracking with response time targets and alerts | ||||
| Reporting & Analytics | ||||
| Basic Reporting | ||||
| Analytics Dashboard | ||||
| Advanced Analytics | ||||
| Analytics Filters (Multi-brand, Category, Tags) | ||||
| Export to CSV | ||||
| Support | ||||
| Support Level Priority support includes faster response times and dedicated channels | - | Priority | ||
Chosen by High-Performing Companies
It's intuitive, efficient, and has saved us countless hours. Our team can focus on what really matters.
Brooklyn Leen
Founder, Lumessa
Optimize is super easy to edit. We've built the website and launched it in the fastest time we ever could!
Martin Garrix
Co-Founder, LumessaSee Common Question and Answer
We take the security and privacy of your financial data very seriously. Our platform employs industry-standard encryption protocols to safeguard your information during transmission and storage.
Yes, we offer phone support for all customers. Contact us during business hours for assistance.
Yes, you can use your own domain with all plans. Go to your account settings to set up your custom domain.
Yes, we offer a 20% discount on all annual plans. Contact us for more information.
Yes, you can change your password at any time. Go to your account settings to update your password.
Yes, we offer a free plan with limited features. Upgrade to a paid plan for full access to all features.
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