Simple, Transparent Pricing
Choose the perfect plan for your customer support needs. All paid plans include a 14-day free trial with no credit card required.
Billed Monthly Billed Yearly Save 17%
Free
Perfect for getting started with customer support
$ 0
forever
- 50 conversations/month
- 1 agent
- 1 brand
- 25 AI credits/month
- AI Bot in widget
- AI Suggestions & Summaries
- Email + Chat Widget
- Help Center
Standard
Perfect for small teams needing essential features
$ 49
/per month
- Unlimited conversations
- Unlimited agents
- 2 brands
- 500 AI credits/month
- Custom domain
- Canned responses
- CSAT & NPS surveys
Growth
Growing teams requiring full AI capabilities and automation
$ 99
/per month
⚡ Most Popular
- Everything in Standard
- 5 brands
- 2,000 AI credits/month
- All channels (SMS, WhatsApp, Facebook & Voice)
- Assignment strategies
- AI Intent Flows & Automation Rules
- API Access & Webhooks
Pro
Enterprises needing advanced features and unlimited resources
$ 199
/per month
- Everything in Growth
- 10 brands
- 5,000 AI credits/month
- SLA Management
- Custom Roles & Advanced RBAC
- Priority Support
Compare Plans
Find the perfect plan for your team. All features are available during your 14-day free trial.
| Features | Free | Standard | Growth | Pro |
|---|---|---|---|---|
| Core Features | ||||
| Conversations/month | 50 | Unlimited | Unlimited | Unlimited |
| Agents | 3 | Unlimited | Unlimited | Unlimited |
| Brands Additional brands: $10/month each | 1 | 2 | 5 | 10 |
| AI Credits/month Need more? Buy 500 additional credits for $5 | 25 | 500 | 2,000 | 5,000 |
| Active Integrations Connected third-party apps and services | 1 | Unlimited | Unlimited | Unlimited |
| Conversation History How long conversation data is retained and searchable | 6 months | Unlimited | Unlimited | Unlimited |
| Communication Channels | ||||
| Chat Widget | ||||
| SMS | ||||
| Facebook Messenger | ||||
| Telegram | ||||
| AI Features | ||||
| AI Reply Suggestions AI-generated response suggestions based on conversation context | ||||
| AI Summaries | ||||
| AI Autocorrect Automatically fix grammar and spelling in agent responses | ||||
| AI Bot Automated AI-powered responses to customer inquiries (credit-limited) | ||||
| AI Intent Flows Automatically route conversations based on AI-detected customer intent | ||||
| Automation & Workflows | ||||
| Automation Rules Trigger actions automatically based on conversation events and conditions | Unlimited | Unlimited | ||
| Assignment Strategies Rules for automatically distributing conversations to agents | Manual only | Manual only | ||
| Knowledge Base & Support | ||||
| Knowledge Base Articles | 50 | Unlimited | Unlimited | Unlimited |
| Help Center | ||||
| CSAT & NPS Surveys Customer Satisfaction and Net Promoter Score surveys | ||||
| Developer & API | ||||
| API Access | ||||
| Webhooks | ||||
| Security & Compliance | ||||
| 2FA Security | ||||
| Custom Domain | ||||
| Custom Roles Role-Based Access Control for granular team permissions | ||||
| Audit Logging | ||||
| SLA Management Service Level Agreement tracking with response time targets and alerts | ||||
| Reporting & Analytics | ||||
| Basic Reporting | ||||
| Analytics Dashboard | ||||
| Advanced Analytics | ||||
| Analytics Filters (Multi-brand, Category, Tags) | ||||
| Export to CSV | ||||
| Support | ||||
| Support Level Priority support includes faster response times and dedicated channels | - | Priority | ||
Chosen by High-Performing Companies
Frequently Asked Questions
HelpLane provides a unified inbox that supports email, WhatsApp, SMS, Facebook Messenger, and web chat. All conversations are centralized in one place so your team never has to switch between different tools.
AI credits are used for AI-powered features like reply suggestions, conversation summaries, grammar correction, and the AI bot in your chat widget. Each plan includes a monthly allocation of credits, and they reset at the start of each billing cycle.
Yes, HelpLane supports multi-brand management. Depending on your plan, you can manage 1 to 10 brands from a single dashboard. Each brand gets its own channels, workflows, and team settings with centralized reporting.
HelpLane integrates with Slack, HubSpot, Stripe, Jira, and Twilio out of the box. Growth and Pro plans also include API access and webhooks for building custom integrations.
Yes, we offer a 14-day free trial on all paid plans with no credit card required. You can also use our Free plan indefinitely with 50 conversations per month, 1 agent, and 25 AI credits.
Yes, custom domains are available on Standard plans and above. You can configure your own domain for your customer-facing help center in your account settings.
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