HelpLane vs Freshdesk
Looking for a Freshdesk alternative? HelpLane offers a modern, AI-native platform with cleaner pricing and powerful features for growing teams.
Quick Comparison
HelpLane
- $49-$199/month flat with unlimited agents
- AI-native platform - included on all plans
- Modern, clean interface - easy to learn
- Multi-brand from Standard plan
Freshdesk
- $15-$79/agent/month - scales with team
- Freddy AI costs extra - separate add-on
- Feature-heavy interface - steeper learning curve
- Multi-brand Pro+ plan ($79/agent) required
Why Teams Switch from Freshdesk to HelpLane
True Unlimited Agents
Freshdesk charges per agent on all paid plans, starting at $15/agent. A 10-person team on their Pro plan costs $790/month. HelpLane's flat pricing means your team can grow without multiplying costs.
AI Built-In, Not Bolted-On
Freshdesk's Freddy AI capabilities require additional purchases. HelpLane includes AI reply suggestions, summaries, and autocorrect on every plan - even free.
Cleaner, Modern Interface
Freshdesk has accumulated features over years, leading to interface complexity. HelpLane offers a clean, modern experience designed for today's support teams.
Better Multi-Brand Support
Managing multiple brands on Freshdesk requires their Pro+ plan ($79/agent/month). HelpLane includes multi-brand support starting from Standard, with up to 10 brands on Pro.
Feature-by-Feature Comparison
See how HelpLane and Freshdesk compare across key features and capabilities.
| Feature | HelpLane | Freshdesk |
|---|---|---|
| Pricing & Plans | ||
| Starting Price (Paid) | $49/month flat | $15/agent/month |
| Free Plan | Yes (50 conversations) | Yes (10 agents, limited) |
| Agent Pricing Model | Unlimited agents on paid plans | Per-agent all tiers |
| 5-Agent Team Cost | $49-$199/month | $75-$395/month |
| Communication Channels | ||
| All plans | All plans | |
| Live Chat Widget | All plans | Growth+ ($49/agent) |
| Growth plan ($99) | Pro+ ($79/agent) + add-on | |
| SMS | Growth plan ($99) | Marketplace add-on |
| Facebook Messenger | Growth plan ($99) | Growth+ ($49/agent) |
| Phone/Voice | Not available | Freshcaller add-on |
| AI Features | ||
| AI Reply Suggestions | All plans (included) | Freddy AI add-on |
| AI Summaries | All plans (included) | Freddy AI add-on |
| AI Chatbot | All plans | Freddy Self-service (extra) |
| AI Ticket Routing | Growth plan | Freddy AI add-on |
| Core Features | ||
| Knowledge Base | All plans | Growth+ plan |
| CSAT Surveys | Standard plan | Pro+ plan |
| Automation Rules | Growth plan | Growth+ (limited) |
| Custom Ticket Fields | All plans | Growth+ plan |
| SLA Management | Pro plan | Pro+ plan |
| API Access | Growth plan | All paid plans |
| Multi-Brand & Team | ||
| Multiple Brands/Products | 1-10 (by plan) | Pro+ plan only |
| Team Collaboration | All plans | All plans |
| Custom Roles | Pro plan | Enterprise only |
| Audit Logs | All plans | Enterprise only |
Pricing That Scales With You
See how costs compare as your team grows.
Monthly Cost Comparison (10 Agents, Pro Features)
HelpLane Pro
Unlimited agents, AI included, 10 brands, SLA management, custom roles, API access
Freshdesk Pro + Freddy AI
10 agents × $79/agent. Freddy AI, multi-brand, and other features may require additional costs.
Save over $590/month with HelpLane - that's $7,000+/year
When to Choose Each Platform
Choose HelpLane if you:
- Have a growing team and want predictable costs
- Want AI features without paying extra
- Need multi-brand support without enterprise pricing
- Prefer a modern, streamlined interface
Freshdesk might be better if you:
- - Have a small team (1-2 agents) on tight budget
- - Need integrated phone support (Freshcaller)
- - Use other Freshworks products (CRM, marketing)
- - Require extensive marketplace integrations
Start Delivering Great Customer Experiences Today
Set up HelpLane in minutes and start managing all your customer conversations in one place. 14-day free trial—no credit card required.