HelpLane + Telegram Integration
Bring your Telegram Bot conversations into HelpLane. Receive customer messages and respond directly from your unified inbox.
What you can do with Telegram
Receive Telegram Messages
Messages sent to your Telegram Bot appear as conversations in HelpLane, ready for your team to respond.
Send Replies
Respond to customers via Telegram directly from HelpLane. Messages are sent through your configured Bot.
Media Attachments
Receive photos, documents, videos, audio files, voice messages, and stickers from customers.
Sender Identity
See the customer's Telegram username and name for personalized responses.
Conversation Threading
Messages from the same Telegram user are threaded together, maintaining conversation history.
Unified Inbox
Telegram conversations appear alongside email, chat, SMS, and other channels in one unified inbox.
Use Cases
Global Customer Support
Telegram is popular worldwide, especially in Europe, the Middle East, and Asia. Offer support on the platform your customers already use.
Consolidated Messaging
Stop switching between Telegram and your helpdesk. Handle Telegram alongside email, SMS, and other channels in HelpLane.
Team Collaboration
Assign Telegram conversations to team members, add internal notes, and track response times just like any other support channel.
Easy Setup
Create a Telegram Bot
Message @BotFather on Telegram to create a new bot and receive your Bot Token.
Add Bot Token to HelpLane
In HelpLane, go to Settings > Integrations and enter your Telegram Bot Token.
Webhook Auto-Configuration
HelpLane automatically configures the Telegram webhook when you save your Bot Token.
Start Supporting
Messages sent to your bot will appear in your inbox. Reply directly from the conversation view.
Start Delivering Great Customer Experiences Today
Set up HelpLane in minutes and start managing all your customer conversations in one place. 14-day free trial—no credit card required.