HelpLane + Stripe Integration
Access complete billing information and take action on subscriptions without leaving your support inbox. View payments, manage subscriptions, and issue refunds in one place.
What you can do with Stripe
View Customer Subscriptions
See all customer subscriptions including status, billing period, product details, and amounts directly in the conversation sidebar.
Recent Invoices
Access the customer's recent invoices with status, amounts, and direct links to invoice PDFs.
Payment History
View recent payment intents including amounts, status, and receipt URLs for quick reference.
Create Invoices
Send one-off invoices to customers for custom charges, consulting fees, or any ad-hoc billing directly from the conversation.
Issue Refunds
Process full or partial refunds for payments without switching to the Stripe dashboard.
Customer Portal Access
Generate Stripe Customer Portal links so customers can manage their own billing details and subscriptions.
Use Cases
Billing Support
When a customer asks about their subscription or payment, see their complete billing history instantly. No more asking customers to look up invoice numbers or switching to Stripe.
One-off Charges
Easily invoice customers for custom work, consulting fees, or any ad-hoc charges. Just enter the amount and description - the invoice is sent automatically.
Payment Troubleshooting
When a customer reports a payment issue, view their recent payment intents to quickly identify failed charges or processing errors.
Easy Setup
Get Your Stripe API Key
In your Stripe Dashboard, create a restricted API key with access to customers, subscriptions, invoices, payment intents, and refunds.
Add the Integration in HelpLane
Go to Settings > Integrations > Apps and add Stripe. Enter your API key.
Match Customers by Email
HelpLane automatically matches conversations to Stripe customers using their email address.
Access Billing Data
Open any conversation to see the customer's Stripe data in the sidebar. Take billing actions without leaving HelpLane.
Start Delivering Great Customer Experiences Today
Set up HelpLane in minutes and start managing all your customer conversations in one place. 14-day free trial—no credit card required.