HelpLane + Slack Integration
Handle customer conversations directly from Slack. Two-way sync means messages flow seamlessly between HelpLane and your Slack workspace - reply from wherever you work best.
Install HelpLane for Slack
Connect your Slack workspace to start handling customer conversations without leaving Slack.
Already have a HelpLane account? Connect Slack from Settings
How to install:
- 1. Sign up for a HelpLane account or log in to your existing account
- 2. Go to Settings → Integrations → Slack
- 3. Click Connect and authorize HelpLane in your Slack workspace
- 4. Map your team members to their Slack accounts
What you can do with Slack
Two-Way Message Sync
Customer messages appear in dedicated Slack channels. Reply in Slack and your response is sent to the customer through HelpLane automatically.
Dedicated Conversation Channels
Each conversation gets its own Slack channel (hl-*) with full context, message history, and customer details.
Shared Inbox Notifications
New conversations are announced in #helplane-inbox so your team never misses a customer reaching out.
Slash Commands
Use /hl-* commands to assign conversations, add notes, set priority, close tickets, and check visitor status - all without leaving Slack.
Visitor Presence
See if visitors are online and what page they're viewing with /hl-presence - respond while they're still engaged.
Automatic Agent Invites
When you assign a conversation to an agent, they're automatically invited to the Slack channel.
Use Cases
Slack-First Support
Your team lives in Slack? Now your customer support can too. Handle conversations without switching between apps or browser tabs.
Collaborative Support
Multiple team members can see and contribute to conversations in Slack channels. Loop in experts, discuss solutions, then reply to the customer.
Real-Time Engagement
Check visitor presence to see if customers are online and what page they're viewing. Respond while the conversation is fresh.
Quick Actions
Use slash commands to triage conversations fast - assign to the right person, set priority, add internal notes, or close resolved tickets.
Slash Commands
/hl-assign @user Assign the conversation to a team member
/hl-close Close the conversation
/hl-note <text> Add an internal note (only visible in HelpLane)
/hl-priority high|medium|low|very_low Set the conversation priority
/hl-presence View visitor online status and current page
Easy Setup
Connect Your Slack Workspace
Go to Settings > Integrations > Slack and click Connect. Authorize HelpLane to access your Slack workspace.
Map Your Team Members
Link HelpLane agents to their Slack accounts so messages are attributed correctly and agents can be invited to channels.
Start Chatting
New conversations automatically create Slack channels. Reply in Slack and your message is delivered to the customer.
Use Slash Commands
Type /hl- in any conversation channel for quick actions: assign, close, note, priority, or presence.
Start Delivering Great Customer Experiences Today
Set up HelpLane in minutes and start managing all your customer conversations in one place. 14-day free trial—no credit card required.