HelpLane + Jira Integration
Turn customer conversations into actionable Jira issues. Track bugs, feature requests, and tasks directly from your support inbox.
What you can do with Jira
Create Issues from Conversations
Create Jira issues directly from any conversation with a single click. Add a summary and description without leaving HelpLane.
Link Existing Issues
Search and link existing Jira issues to conversations. Keep track of related work across your support and development teams.
Custom Project Selection
Choose which Jira project receives issues from HelpLane. Each brand can connect to a different project.
Configurable Issue Types
Create Tasks, Bugs, Stories, or any issue type your Jira project supports.
View Issue Status
See linked issue status, priority, and assignee directly in the conversation sidebar without switching to Jira.
Secure Authentication
Connect using Jira API tokens for secure, enterprise-grade authentication.
Use Cases
Bug Tracking
When a customer reports a bug, create a Jira issue directly from the conversation. Include the customer's description for full context.
Feature Requests
Capture customer feature requests as Jira issues. Product managers can review and prioritize directly in Jira while the conversation stays linked.
Cross-Team Collaboration
Support identifies issues and creates Jira tickets, engineering tracks them in Jira. Link existing issues to keep conversations connected to ongoing work.
Easy Setup
Get Your Jira API Token
Generate an API token from your Atlassian account settings. This allows HelpLane to create issues on your behalf.
Add the Integration in HelpLane
Go to Settings > Integrations, select your brand, and connect Jira. Enter your Jira site URL, email, and API token.
Configure Project Settings
Specify your Jira project key and preferred issue type (defaults to Task).
Create and Link Issues
Open any conversation and use the Jira panel to create new issues or link existing ones.
Start Delivering Great Customer Experiences Today
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