HelpLane + Facebook Messenger Integration

Bring your Facebook Messenger conversations into HelpLane. Respond to customers from one unified inbox without juggling multiple tabs.

What you can do with Facebook Messenger

Messages sent to your Facebook Page appear as conversations in HelpLane, ready for your team to respond.

Handle text-based Messenger conversations directly from your HelpLane inbox.

Receive images, files, and other media attachments that customers send via Messenger.

See the customer's Facebook name and profile information for personalized responses.

Conversations are tracked by Facebook Page, so you know which business page the customer contacted.

All Messenger messages are stored alongside your other support channels for a complete customer view.

Customers reaching out via your Facebook Page get the same professional support experience as email or chat customers, all managed from one place.

Stop switching between Facebook Business Suite and your helpdesk. Handle Messenger alongside email, SMS, and other channels in HelpLane.

Assign Messenger conversations to team members, add internal notes, and track response times just like any other support channel.

Link your Facebook Business Page to HelpLane through the Meta Business integration settings.

Set up the Facebook webhook to forward Messenger events to HelpLane's ingestion endpoint.

Send a test message to your Page to confirm messages are appearing in HelpLane.

Messenger conversations will appear in your inbox alongside other channels.

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