HelpLane + Aircall Voice Integration

Sync your Aircall phone calls directly into HelpLane. Completed calls become conversations with recordings, call details, and agent attribution.

What you can do with Aircall

When a call ends in Aircall, it's automatically synced to HelpLane as a conversation with full call metadata.

Play back call recordings directly in the HelpLane conversation view without switching to Aircall.

Map Aircall users to HelpLane agents so calls are assigned and attributed to the right team members.

View call direction, duration, phone numbers, and timestamps alongside the conversation.

Voice calls appear in the same inbox as chat, email, and other channels for a complete customer view.

When you save your Aircall credentials, HelpLane automatically configures the webhook for you.

See every customer interaction in one place. Whether they called, emailed, or chatted, everything is in the same timeline.

Teams that primarily use phone support can track calls in HelpLane and follow up via email or chat when needed.

Offer customers their choice of communication. Calls, texts, and emails all flow into one unified workspace.

From your Aircall Dashboard, get your Company ID and create an API Token for the integration.

Go to Settings > Integrations, find Aircall, and enter your Company ID and API Token.

HelpLane automatically sets up the webhook in Aircall when you save your credentials.

Create mappings between Aircall user IDs and HelpLane users for proper call attribution.

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