HelpLane vs Crisp
Looking for a Crisp alternative? HelpLane offers more AI capabilities, better automation, and unlimited conversations for teams ready to scale.
Quick Comparison
HelpLane
- AI on all plans - suggestions, summaries, autocorrect
- Unlimited agents on all paid plans
- Email + Help Center included on all plans
- SLA management available on Pro
Crisp
- AI on Unlimited only - highest tier ($95)
- 4 seats included - $10/month per extra
- Email requires Pro plan ($25)
- No SLA management at any tier
Why Teams Switch from Crisp to HelpLane
AI-Native from Day One
Crisp offers AI as add-ons on their highest tier. HelpLane includes AI reply suggestions, summaries, and autocorrect on every plan - even the free tier. Our AI bot is available on Growth, not behind plugins.
More Features at Lower Tiers
Features like email support, knowledge base, and Instagram require Crisp's Pro or Unlimited plans. HelpLane includes email and help center on all plans, with social channels starting from Standard.
True Unlimited Agents
Crisp includes 4 seats and charges $10/month per additional agent. HelpLane's paid plans include unlimited agents - your whole team can use it without per-seat math.
SLA Management Included
Crisp doesn't offer SLA management at any tier. HelpLane Pro includes SLA tracking with response time targets and alerts - essential for growing teams with service commitments.
Feature-by-Feature Comparison
See how HelpLane and Crisp compare across key features.
| Feature | HelpLane | Crisp |
|---|---|---|
| Pricing & Plans | ||
| Starting Price (Paid) | $49/month | $25/workspace/month |
| Free Plan | Yes (50 conversations) | Yes (very limited) |
| Pro-Level Features | $99/month (Growth) | $95/workspace/month |
| Agent Seats | Unlimited on paid plans | 4 seats included, +$10/extra |
| Communication Channels | ||
| All plans | Pro plan ($25) | |
| Live Chat Widget | All plans | All plans |
| Growth plan ($99) | Unlimited plan ($95) | |
| SMS | Growth plan ($99) | Unlimited plan |
| Facebook Messenger | Growth plan ($99) | Pro plan ($25) |
| Standard plan ($49) | Unlimited plan ($95) | |
| Telegram | Standard plan ($49) | Unlimited plan ($95) |
| AI Features | ||
| AI Reply Suggestions | All plans (included) | MagicReply (Unlimited plan) |
| AI Summaries | All plans (included) | MagicSummarize (Unlimited) |
| AI Chatbot | All plans | Bot plugin (paid add-on) |
| AI Intent Detection | Growth plan | Limited |
| AI Autocorrect | All plans | Not available |
| Core Features | ||
| Knowledge Base | All plans | Pro plan |
| CSAT Surveys | Standard plan | Unlimited plan |
| Automation Rules | Growth plan | Unlimited plan |
| Canned Responses | All plans | Pro plan |
| SLA Management | Pro plan | Not available |
| API Access | Growth plan | Pro plan |
| Analytics & Reporting | ||
| Basic Analytics | All plans | Pro plan |
| Advanced Analytics | Growth plan | Unlimited plan |
| CSAT Analytics | Standard plan | Unlimited plan |
| Export Reports | Standard plan | Unlimited plan |
Pricing Comparison
Comparing equivalent feature sets for a 6-agent team.
Full Features + AI (6 Agents)
HelpLane Growth
Unlimited agents, AI bot, 2,000 AI credits, automation rules, all channels, SLA tracking available on Pro
Crisp Unlimited + Extra Seats
$95/month + 2 extra seats ($10 × 2). AI features, automation, all channels. No SLA management.
Similar monthly cost, but HelpLane includes unlimited agents and SLA management
When to Choose Each Platform
Choose HelpLane if you:
- Want AI features on all plans, not just the highest tier
- Need SLA management and tracking
- Have more than 4 agents on your team
- Want email and knowledge base on lower tiers
Crisp might be better if you:
- - Only need live chat (not email)
- - Have a small team (4 or fewer agents)
- - Want co-browsing and video chat features
- - Need status page integration
Start Delivering Great Customer Experiences Today
Set up HelpLane in minutes and start managing all your customer conversations in one place. 14-day free trial—no credit card required.